By Dani Ablack
UoSatisfACTION is a new initiative designed to improve the student experience on campus and give the university community a voice. A team is in place to act swiftly on any concerns raised via an anonymous online form.
The new Student Satisfaction Action Group is getting things done! David Graham, provost and vice-president academic affairs, created the group after noting uOttawa’s lacklustre performance in a number of student satisfaction surveys. Chaired by Professor François Chapleau and made up mostly of students, the group is poised to resolve issues raised by students, faculty or staff about any aspect of campus life.
Have your say
All members of the university community are invited to provide feedback by submitting suggestions or comments through an anonymous online form. With uoSatisfACTION, everything is on the table, including quality of teaching, communications, services, campus life, Francophonie and bilingualism, security, transportation, facilities and residences, technology, research and academic success. All concerns will be addressed attentively.
Since the beginning of the academic year, uoSatisfACTION has received almost 500 comments, and nearly half the issues have already been resolved.
Top concerns
Here are the five themes that have surfaced most often since uoSatisfACTION was launched in September:
- Building maintenance and renovations
Most comments are related to our facilities, from specific queries (faulty light bulbs and creaking doors) to more general requests and suggestions (better gyms).
- Quality of teaching
Whether it’s about a professor’s availability or interactions in the classroom, students know what they want!
- Administrative services
Students want clear answers – and don’t enjoy running around from one service to another looking for them.
- Mental health services
Access to mental health services is a major concern.
- Language quality and bilingualism
Students quite rightly care about bilingualism and the quality of official languages used on campus.
The uoSatisfACTION team works closely with the University’s existing services to address any concerns raised in these and other areas. Check out a few examples of what was achieved in October and November. Together, we are shaking things up!